Privacy Policy

1. Introduction

Welcome to Sulian's Privacy Policy. Sulian ("we," "our," or "the Company") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal data, including the types of data we collect when you visit our website or use our applications or services, and your privacy rights and legal protections.

Our VPN service is designed to help protect your privacy, and we take this commitment very seriously. We strive to be transparent by detailing what data we collect and how we use it.

2. Data Collection

Sulian strictly follows a no-logs policy, which means we do not collect, record, or store any information related to your VPN activities. Specifically, we do not log:

• Websites or applications you access
• Your real IP address
• IP addresses of the VPN servers you connect to
• Connection timestamps
• Session duration
• Network traffic or bandwidth usage

However, in order to provide our services, we do collect some basic information:

1. Account Information: When you create a Sulian account, we collect the email address and encrypted password you provide. This information is used for account verification, service provision, and customer support.
2. Payment Information: If you purchase our services, payment processors handle your payment details. Sulian does not directly store complete credit card information.
3. App Usage Data: We collect anonymous data about app performance and feature usage to improve our services. This data is not linked to your identity.

3. Data Usage

The limited information we collect is used for:

• Providing, maintaining, and improving Sulian services
• Processing your subscriptions and payments
• Responding to your inquiries and providing customer support
• Sending important notices, such as changes to our terms of service or technical announcements
• Preventing fraud and abuse of our services

With your explicit consent, we may also send you marketing communications about Sulian products, services, and promotions.

4. Data Sharing

We value your privacy greatly and do not sell your personal data. We may share information in the following limited circumstances:

• Service Providers: We use third-party service providers to support our business, such as payment processing, customer support, and analytics. These providers can only process your data according to our instructions and have signed confidentiality agreements with us.
• Legal Requirements: We may disclose information if required by law, government request, or when necessary to protect our rights, safety, or property. Due to our no-logs policy, even if we receive such requests, the information we can provide is very limited.
• Business Transfers: If Sulian is involved in a merger, acquisition, or asset sale, your information may be transferred. We will notify you before your personal information is transferred.

5. Data Security

Sulian implements appropriate technical and organizational measures to protect your personal data from accidental loss, unauthorized access, use, alteration, and disclosure. Our security measures include:

• Using strong encryption technology to protect data transmission and storage
• Regularly updating and testing our security technologies
• Limiting internal access to your personal information
• Requiring employees to comply with strict confidentiality obligations

However, internet transmissions cannot guarantee 100% security, and we cannot guarantee the absolute security of your information.

6. Your Rights

Depending on the applicable laws in your region, you may have the following rights:

• Access personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict or object to the processing of your data
• Request the transfer of your data to another controller (data portability)
• Withdraw consent previously given

If you wish to exercise these rights, please contact us at: [email protected]

7. Children's Privacy

Sulian services are not directed at children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that we have collected personal information from a child, we will take immediate steps to delete that information.

8. Cookie Policy

Our website uses cookies and similar technologies to distinguish you from other users. This helps us provide you with a good browsing experience and allows us to improve our website. Cookies are small text files stored on your device that contain information about your visit.

We use the following types of cookies:

• Essential Cookies: Cookies necessary for the website to function
• Analytical/Performance Cookies: Cookies that help us improve our website
• Functionality Cookies: Cookies that remember your preferences

You can refuse cookies by adjusting your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated Privacy Policy will be posted on our website, and we will notify you of significant changes.

We recommend that you review this Privacy Policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy or our handling of your personal data, please contact us:

Email: [email protected]

Mailing address: Sulian Privacy Team, 123 Privacy Street, Security City, 10001

We are committed to responding to your requests within a reasonable time, typically no more than 30 days.